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If
a problem arises while you are on holiday, speak to the tour
operator's representative straight away. Don't wait until you
get home to complain.
However
bad you think things are, you must give the tour operator the
chance to put things right. If you don't, you may have 'failed
to mitigate your loss' and this could reduce any claim for compensation.
Take
the brochure with you so you can check that the holiday has
been described accurately. If the facilities described are not
available, and the operator has not provided something equivalent,
they may be in breach of contract. The operator may also have
committed a criminal offence under the Trade Descriptions Act.
If
you have to pay for anything that should have been included
in the holiday cost, keep the receipts.
You
should start collecting evidence e.g photos or video footage
of poor facilities.
It
is also a good idea to collect names and addresses of other
holidaymakers who will back you up on your complaint. However,
don't let it take up all your time. Even the worst holidays
usually have something enjoyable to them!
Source:
www.bbc.co.uk
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